We manage an array of cases every day, from Infidelity, Sexual Misconduct, to Theft, and even more intricate Fraud cases. Our strict operational framework has a proven track record in discerning the truth.
Understanding Our Operating Framework: Unveiling Integrity
When engaging in polygraph services with Lie Detector Test Australia, we want our clients to feel assured, respected, and well-informed. This is why we place so much emphasis on our Operating Framework. It’s not just a set of rules or guidelines; it’s a commitment to uphold the highest standards of professionalism, confidentiality, safety, and respect.
From conducting polygraph examinations in controlled environments, ensuring absolute client confidentiality, and maintaining strict adherence to ethical practices, every step of our process is designed to provide accuracy and peace of mind. We even offer an appeal process, acknowledging the potential for human or technological error.
We value inclusivity and cultural sensitivity, upholding a strong non-discrimination policy. Moreover, we prioritise health and safety, complying with all relevant regulations, and adjust our services during public health crises. And, in this digital age, we take your data protection seriously, ensuring compliance with all relevant laws.
Our Operating Framework encapsulates our mission to provide not just a service, but an experience marked by trust, integrity, and transparency. It is at the heart of our operations, shaping every interaction we have with our clients. Learn more about our comprehensive operating framework and see why we are Australia’s preferred polygraph service provider.
- Polygraph examinations are conducted at residential addresses when our accredited examiners deem it appropriate. The examiner will request certain conditions to create a controlled environment, mitigating potential distractions, ensuring high-level accuracy.
- We uphold client confidentiality and only disclose our controlled locations after confirming the booking and only to the individual who made the booking. You’ll be asked to provide government identification (Photo ID Card, Passport, Driver’s Licence) upon arrival for verification purposes.
- Aggressive or untoward behaviour towards the examiner will not be tolerated. If such issues arise, the examination will be terminated without a refund.
- Any deceitful behaviour, attempt to bribe, influence, or threaten an examiner will lead to notification of the police.
- If the examiner is exposed to criminal activity, they reserve the right to terminate the examination at any time and withdraw from the process. If this happens due to criminal activity, you won’t be entitled to a refund.
- Breaching the assessment terms and conditions means you won’t be permitted to take the test and won’t be entitled to a refund.
- Attempts at countermeasures will result in a warning. Subsequent attempts will invalidate the test, and no refunds will be given. Once a venue date/time has been confirmed, you must arrive promptly.
- If there’s a threat of violence to the examinee or the examiner during the polygraph examination, the examination can be immediately ceased without a refund.
- The examiner is obliged to report any suspicion of domestic violence to the relevant authorities.
- The examination can only ask close-ended, issue-specific questions. The questions can’t be about beliefs, opinions, or intentions, but rather facts, events, and confirmed statements.
- Up to 8 questions may be asked during the polygraph examination, of which 1-3 will be relevant and issue-specific for each individual case.
- A higher proportion of questions relating to the case may undermine the credibility of the test.
- Only the examinee can be present with the examiner during the polygraph examination. After the examination, a full written report will be provided confidentially to the person who made the booking. This report can be sent either via email or post.
- Third parties are not allowed during the polygraph examination, but they can be present during the pre-test interview, where questions and issues under investigation can be fully discussed. The examiner will provide verbal results on the day of the examination when possible.
Payments, Deposits & Cancellations
- A non-refundable booking fee is required to secure your polygraph examination. Once this fee is received, a pre-examination form will be sent to you via email and SMS. This form needs to be completed and returned within 24 hours. The remaining balance will become due at this time.
- We will disclose the location of your examination once all the aforementioned steps have been completed.
- The examiner will formulate the test questions with you at the venue, immediately prior to the test.
- Upon our receipt and subsequent approval of your pre-examination assessment, the designated polygraph examiner will directly contact you to finalise the booking arrangements. It is stipulated that the full payment is to be remitted at this juncture in the process
- We will make every effort to contact you by phone and email before and at the point of this deadline, using the details you have provided.
- Failure to respond within the 48-hour period before the examination will result in the cancellation of the booking, and the full balance will be retained to cover the costs incurred and the loss of business.
- In the event that the polygraph examination is cancelled in excess of 48 hours prior to the scheduled time of the examination, the client will be entitled to a refund of the balance, excluding the non-refundable fee, on condition that full payment has been received. However, this is subject to the stipulation that no costs pertaining to venue booking or travel arrangements have been incurred by the examiner with whom the booking was finalized for the agreed examination date.
- In any case of cancellation, the booking fee is non-refundable but can be transferred to a different date/time/location without loss of payment, provided that a minimum of 48 hours’ notice is given before the original date.
- In unforeseen circumstances, which we agree and accept, and with a minimum notice of 48 hours, you can reschedule the polygraph examination within 14 days of the original examination date, and we can uphold your original booking fee for the new booking.
- In unforeseen circumstances, which we agree and accept, and with a minimum notice of 48 hours, you can cancel the scheduled polygraph examination and you will receive a refund of the balance, minus the non-refundable booking fee.
- For same-day or next-day polygraph examinations, we require the balance to be paid in full upon booking. The pre-examination form must also be completed and returned to us on the day of booking.
- Failure to comply with any of the medical and general terms and conditions will result in the termination of the scheduled polygraph test.
- We reserve the right to offer an alternative date/time/location if the examination cannot be conducted at the agreed date/time due to unforeseen circumstances. In any instance where we need to make changes, we will provide suitable notice to the person who made the booking.
- All data, charts, documents, and video recordings remain the property of the examiner and will be handled in accordance with the Data Protection Act 1998.
- Once a booking has been made, the examiner cannot be re-booked for any other polygraph examination on that date/time/location. Therefore, the booking fee is retained to cover the examiner’s time, resources, and potential loss of business.
- We are not liable for any failure to perform, delay in performance, or any of our obligations under these or any other implied terms caused by events outside of our control.
Events Outside of Our Control
Events outside of our control include, but are not limited to:
- Lock-outs or other industrial actions by a third party.
- Civil commotion, riot, invasion, terrorist attack or threat of a terrorist attack, war (declared or not), fire, explosion, or act of God (storm, flood, earthquake, subsidence, epidemic, or other natural disasters).
If an event outside of our control takes place that affects our ability to perform our obligations:
- We will contact you as soon as possible to notify you; our obligations will be suspended and time for performance extended.
- When the event outside of our control affects your appointment, we will arrange a new appointment after the event is over. No refund will be provided due to an event outside of our control.
- In unforeseen circumstances, which we agree and accept, and with a minimum notice of 48hours, you can reschedule the polygraph examination within 14 days of the original examination date, and we can uphold your original booking fee for the new booking.
- If the event outside our control continues for longer than two weeks, either you or we may cancel the contract. If you have made any payments in advance for services not provided to you, we will refund these amounts to you.
Other Important Terms
- We may transfer our rights and obligations under these terms to another organization, and we will always notify you if this happens, but this will not affect your rights or our obligations under these terms.
- This contract is between you and us. No other person shall have any rights to enforce any of its terms.
- Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
- If we fail to insist that you perform any of your obligations under these terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.